HOW WE USE & COLLECT YOUR DATA
When you join our mailing list, create an account or place an order with us we will collect a certain amount of your personal information. This includes your name, email address, phone number and your address.
It is important you understand how we use your data, and why. So here's what you need to know...
Your Name & Contact Details
We need your address to be able to deliver your order. A billing address will be used to confirm you are who you say you are when making a payment.
If we need to contact you urgently or the courier needs to get hold of you for your delivery, you may be contacted via your provided phone number or email address.
We will also use your email address to keep you up to date on our latest offers and newsletters (if you have asked to join, of course).
Your Payment Information
We use your payment details to take payments for orders, to give you refunds & to prevent or detect fraudulent activity. If you pay for your order with cash, over the phone, with PayPal, or by bank transfer; none of your details are stored anywhere.
If you make a payment through our website your details are only saved to make future orders quicker for you to make future transactions. None of the Toxico team have access to any of this information.
DO WE SHARE YOUR DATA?
Yes... But don't panic! We only share the data which is essential to completing your order and getting it to you.
So you can receive your order we will need to provide contact and shipping information to third party couriers that will be delivering your parcel.
We may also use your information for security and credit checks
If your information is shared for any of these reasons, we will have made sure they are compliant with the relevant legislation. To use your information only when necessary, and storing it in a safe and reliable manner.
Just to put your mind at ease... NO! We do not and will not ever sell your data.
MARKETING & CONTACT
If you at any point have opted-in to be part of our newsletter we will hold your details to be able to contact you and keep you updated.
If you would not longer like to be part of our newsletter (sad face), you can opt-out at any time by following the "opt-out" instructions found at the footer of any previous newsletter we've sent you. Or... just email us at firstname.lastname@example.org and we can do it manually.
third party websites
We are not responsible for any of your data stored at third party links which may sometimes be linked on our website. Any third party links you have clicked on from within our website will hold their own set of privacy policies and you should check them out if you are concerned about your data.
Boring cookies... Not tasty treats. Cookies are tiny files which are sent to us by your device which we can access when you return to our site for future visits. There are 4 types of cookies...
Website Functionality Cookies
Essential cookies used for shopping on our website. They enable you to use the cart and browse our website. These cookies are designed to make your experience as easy as possible... Remembering your cart and helping the site to load faster.
Website Analytics Cookies
These cookies are used to analyse how you are using the website. The information and tracking allows us to improve our website and shopping experience for not only you, but also future visitors of the site. The data is collected anonymously.
Customer Preference Cookies
If you change your settings, language, location or username on our website, these cookies will remember it! Making your browsing personalised and convenient for your use.
Targeting & Marketing Cookies
Wonder why you see adverts for a website you just checked out on your social media or even on other websites? These cookies are aimed to work out which adverts and marketing tools work for us. Helping us to build information to use on campaigns and the effectiveness of our advertising.
By using our website you have agreed to allow us to place these cookies on your device and access them when you visit the site again in the future. If you want to delete the cookies, please refer to the support area on your web browser for instructions on how to locate and delete the files or directory storing these cookies.
Visit www.AboutCookies.org for more information on deleting or controlling cookies. By deleting our cookies or disabling future use of our cookies, you may not be able to access certain features of our website.
keeping your data
We'll only keep hold of your information as long as you want us to. If you would like to be removed as a customer of ours or would like to have your personal information removed from our system; please contact us and we will remove all relevant details ASAP.
To meet legal requirements we may have to hold on to some of your information even after a request to delete it. This would be used in disputes, regulatory requirements, or to enforce our Terms & Conditions.